Job Description
Join our dynamic team at Innovate Solutions Group as an Entry-Level Customer Service Representative! We're seeking motivated individuals with a passion for helping others to deliver exceptional support experiences. No prior experience required—comprehensive training provided. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in the heart of Pittsburgh. Immediate openings available!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM systems and internal resources
- Document interactions accurately in our customer database
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications (MS Office, email)
- Ability to work in a fast-paced team environment
- Positive attitude with a customer-first mindset
- Willingness to work flexible hours including evenings/weekends