Job Description
Start your career NOW! CityLink Solutions is urgently hiring Entry-Level Customer Service Representatives in Jacksonville, FL. No experience required – we provide comprehensive training!
Join our award-winning team and deliver exceptional service to Fortune 500 clients. Enjoy competitive pay, flexible scheduling, and clear advancement paths. Perfect for recent graduates or career changers seeking stability and growth.
What We Offer:
- Full-time positions with benefits (health/dental/vision)
- 401(k) with company match
- Paid training and certifications
- Tuition reimbursement programs
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound calls and digital customer inquiries
- Resolve billing, technical, and service issues
- Document interactions in CRM systems
- Meet performance metrics (call quality, resolution rates)
- Collaborate with support teams for complex cases
- Participate in quarterly skill-building workshops
- Adhere to HIPAA and company compliance standards
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency
- Ability to type 25+ WPM
- Reliable transportation to downtown Jacksonville
- Pass background/drug screening
- Flexible availability (weekends/holidays)
- Positive attitude and problem-solving mindset