Job Description
Join Urban Tech Solutions and launch your career in Chicago this week! We're seeking motivated individuals with no prior experience for our entry-level tech support and customer success roles. Our paid training program ensures you gain industry-relevant skills while earning competitive pay. Enjoy a modern downtown office, flexible scheduling options, and clear advancement paths. Perfect for recent graduates or career changers looking to break into the tech industry.
Responsibilities
- Provide first-line technical support to clients via phone and chat
- Document customer interactions and troubleshooting steps
- Collaborate with senior team members to resolve complex issues
- Learn and master our proprietary software systems
- Participate in daily team huddles and training sessions
- Contribute to process improvement initiatives
- Maintain accurate records in CRM systems
Qualifications
- No prior experience required – we provide comprehensive training
- High school diploma or equivalent (students welcome)
- Strong communication and problem-solving skills
- Basic computer proficiency (email, browsers, Microsoft Office)
- Ability to work in a fast-paced team environment
- Reliable transportation to downtown Chicago
- Positive attitude and willingness to learn new technologies