Job Description
Are you a motivated professional looking for a new opportunity in New York? Prime Staffing NY is seeking a dedicated Customer Support Specialist to join our growing team. We pride ourselves on our commitment to employee satisfaction, offering a competitive wage and the benefit of weekly paychecks.
In this role, you will be the face of our brand, helping clients navigate our services with ease and professionalism. Whether you are an experienced professional or just starting your career, we provide the training and support you need to succeed.
Why Join Us?
- Weekly Pay: Get paid every week directly to your bank account.
- Flexible Schedule: We offer various shift times to fit your lifestyle.
- Competitive Pay: $18 - $22 per hour based on experience.
- Professional Growth: Clear paths for advancement within the company.
Responsibilities
- Handle high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues efficiently while maintaining a positive, empathetic tone.
- Process orders, returns, and exchanges accurately using our internal CRM system.
- Document customer interactions and detailed feedback in our database for future reference.
- Collaborate with the sales and logistics teams to ensure seamless customer satisfaction.
- Identify opportunities to upsell products or services to existing clients.
- Assist in training new team members on company policies and procedures.
Qualifications
- High school diploma or equivalent required; associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills with a focus on clarity.
- Ability to type 40+ WPM with high accuracy.
- Reliable internet connection and a quiet workspace (if remote hybrid).
- Must be authorized to work in the United States.