Job Description
Are you a problem-solver with a passion for exceptional customer service? Apex Digital Solutions is looking for a dedicated Customer Support Specialist to join our growing team in Miami, Florida.
We are hiring immediately and offer a competitive salary, comprehensive benefits package, and a collaborative work environment. If you are ready to take the next step in your career, apply today!
Why Join Us?
- Competitive Pay: Earn between $18.00 and $25.00 per hour.
- Benefits: Medical, dental, vision, and 401(k) matching.
- Growth: Clear pathways for career advancement within the company.
Responsibilities
- Respond to customer inquiries promptly via phone, email, and live chat to ensure high satisfaction rates.
- Troubleshoot technical issues and provide detailed, step-by-step solutions to resolve problems efficiently.
- Document all interactions accurately in our CRM system to maintain organized customer records.
- Collaborate with the product and engineering teams to escalate bugs and suggest feature improvements based on user feedback.
- Maintain a deep knowledge of our products and services to answer questions with confidence.
Qualifications
- High school diploma or GED required; Associate degree in Business or Communications is a plus.
- Minimum of 1-2 years of experience in customer support or technical assistance.
- Strong written and verbal communication skills in English.
- Ability to remain calm and patient when handling difficult or frustrated customers.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).