Job Description
Join Boston's fastest-growing tech support team and get paid weekly! We're seeking dynamic Customer Service Specialists to start immediately at our downtown Boston headquarters. This contract role offers flexible scheduling, rapid onboarding, and weekly paychecks – perfect for those needing quick income or career transition.
As a key member of our support team, you'll resolve technical inquiries for enterprise clients while building valuable experience in the Boston tech ecosystem. Our streamlined hiring process means you could start this week with paid training included.
Responsibilities
- Resolve technical support tickets via phone, email, and chat
- Document client interactions using Salesforce CRM
- Collaborate with Tier-2 engineers for complex escalations
- Maintain 95% customer satisfaction metrics
- Complete 15+ tickets daily with 90% first-contact resolution
- Participate in daily team huddles and knowledge sharing
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with Zendesk and Microsoft Office Suite
- Excellent communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Valid US work authorization
- Boston residency preferred (commuter stipend available)