Job Description
Join our dynamic team in Sacramento and make an immediate impact! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences for our growing client base. This is your opportunity to launch or advance your career in a fast-paced environment where your contributions matter. Enjoy competitive benefits, flexible scheduling, and a supportive culture that values your growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with sales and support teams to resolve complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Meet/exceed performance metrics for response time and resolution
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to thrive in fast-paced, target-driven setting
- Strong organizational skills with attention to detail
- Must be authorized to work in the US