Job Description
Join our award-winning team as an Immediate Hire Customer Service Specialist in Minneapolis! We're seeking passionate individuals to deliver exceptional experiences while supporting our growing client base. This is your chance to start your career with a company that values growth, innovation, and community impact.
Why Join Us?
• Competitive hourly pay plus performance bonuses
• Comprehensive benefits package (Day 1!)
• On-the-job training and career advancement paths
• Modern downtown workspace with flexible scheduling options
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in weekly team training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts (including weekends)
- Strong attention to detail and organizational skills
- Passion for helping others and representing our brand
- Background check and drug screen required