Job Description
Immediate Opportunity in Phoenix, AZ! Join our dynamic team at Apex Solutions Group as a Customer Service Specialist. We're expanding rapidly and need motivated individuals to deliver exceptional client experiences. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in a fast-paced environment.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with first-call resolution
- Document interactions accurately in CRM systems (Salesforce experience preferred)
- Collaborate with technical support and sales teams on complex cases
- Meet/exceed KPIs for customer satisfaction (CSAT) and resolution time
- Proactively identify upsell opportunities for premium services
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms and ticketing systems
- Strong problem-solving skills with calm demeanor under pressure
- Excellent verbal/written communication in English (bilingual Spanish a plus)
- Ability to work flexible shifts including weekends
- High school diploma or equivalent; college degree preferred