Job Description
Join our dynamic team at Apex Solutions Group and launch your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional client experiences in our fast-paced Atlanta headquarters. This is your opportunity to make an immediate impact while growing professionally with industry-leading training and development programs.
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with exceptional professionalism
- Resolve complex billing inquiries using Salesforce CRM within SLA targets
- Collaborate with cross-functional teams to implement process improvements
- Maintain 95% customer satisfaction score through personalized support
- Document case details accurately in ticketing systems
- Contribute to monthly team performance reviews
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with Salesforce and Zendesk platforms
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced setting
- Associate degree or equivalent experience required
- Experience with SaaS products preferred