Job Description
Are you looking for a fresh start and a rewarding career? Apex Growth Solutions is looking for energetic, self-motivated individuals to join our growing team in Oklahoma City. We are hiring immediately and offer paid training for all new hires—no prior experience is necessary.
As a Customer Service Representative, you will be the face of our brand, helping our clients navigate their needs and providing top-tier support. We value attitude and work ethic over a resume, so if you are ready to learn and grow, we want to meet you.
Benefits Include:
- Competitive Pay: $18.00 - $22.00 per hour.
- Immediate Start: Begin working as soon as you are hired.
- Paid Training: Comprehensive on-the-job training to ensure your success.
- Full Benefits: Medical, dental, and vision insurance available after 90 days.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Assist customers with product information, account updates, and order processing.
- Resolve customer complaints and issues professionally, aiming for a first-call resolution whenever possible.
- Accurately document all customer interactions and transactions into our CRM system.
- Collaborate with team leads to meet daily and weekly performance targets.
- Stay updated on product knowledge and company policies to provide accurate information.
- Identify opportunities to cross-sell or upsell relevant services to existing clients.
Qualifications
- High school diploma or GED is required; a college degree is a plus but not mandatory.
- Strong verbal communication skills and a friendly, professional demeanor.
- Ability to type 40+ WPM and navigate computer applications efficiently.
- Basic computer literacy (Microsoft Office Suite and CRM experience is a plus).
- Reliable internet connection and a quiet workspace (if applicable).
- A positive attitude and a genuine willingness to learn new skills quickly.