Job Description
Join our dynamic team in San Antonio and make an immediate impact! We're seeking passionate individuals to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Start your career today with our fast-growing company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficiency with Microsoft Office Suite
- Basic knowledge of CRM systems
- Bilingual (English/Spanish) a plus