Job Description
Join our dynamic team at Global Solutions Inc. as an immediate opening for a Customer Service Representative in Jacksonville, FL! We're seeking energetic professionals to deliver exceptional customer experiences while supporting our growing client base. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and a supportive work environment. Apply today and start making an impact tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using our CRM system and knowledge base
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with team members to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics for call handling time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in call center or retail environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced setting while maintaining composure
- Strong problem-solving skills with attention to detail